Privacy Policy

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1. Introduction

Welcome to Trident BIM (accessible via trident-bim.com). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our contact forms, or reach out to us via our integrated communication channels.

2. Data Controller

For the purposes of the General Data Protection Regulation (GDPR) and applicable international privacy laws, the data controller (the entity responsible for deciding how your personal data is used and stored) is:

3. The Data We Collect

Because our website functions primarily as an informational portfolio with contact entry points, we only collect the minimum amount of data necessary to communicate effectively with you. We collect:

  • Identity & Contact Data: Your name, email address, phone number, and company name when you voluntarily submit them through our “Let’s Talk” or “Drop a line” forms.
  • Communication Data: Any specific details, structural project descriptions, project files, or messages you voluntarily choose to include in your inquiries.
  • Technical & Usage Data: Your IP address, browser type, operating system, and basic interactions with our site, which are automatically collected via standard server logs and basic analytics tools to ensure our site runs smoothly.

4. How and Why We Use Your Data (Legal Basis)

Under the GDPR, we must have a valid legal reason to process your personal data. We rely on the following grounds:

  • Consent: When you explicitly fill out a contact form or click to message us via our social shortcuts (such as WhatsApp or Telegram), you give us permission to process that information to answer your request.
  • Performance of a Contract: If your inquiry relates to a prospective or active engineering project, we process your details to prepare quotes, scope project timelines, or execute our BIM services.
  • Legitimate Interests: We process basic technical information to maintain website security, prevent spam, and analyze overall traffic trends to improve our user experience.

5. International Data Transfers

Trident BIM operates globally, with core team presence in both Lisbon, Portugal (inside the European Economic Area) and Kharkiv, Ukraine (outside the EEA).

When personal data collected from users within the EU is transferred to or accessed by our team members in Ukraine, we ensure a similar level of protection is maintained. We utilize strict operational safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, to guarantee that your personal data remains entirely safe and handled according to EU data protection standards.

6. Data Retention

We do not hold onto your information indefinitely. We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or business reporting obligations.

  • Inquiries that do not lead to a formal business relationship or contract are routinely audited and securely deleted within [e.g., 12 to 24 months].
  • Data tied to active client contracts is retained for the duration of our business relationship plus any statutory legal limitation periods.

7. Your Privacy Rights

Depending on your geographic location (particularly if you reside within the EU/EEA), you possess strong legal rights regarding your personal data. These include the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request that we correct any inaccurate or incomplete information.
  • Erasure (“Right to Be Forgotten”): Request that we permanently delete your personal data from our systems.
  • Restriction or Objection: Object to or limit how we process your data.
  • Data Portability: Request that we transfer your data to another organization in a structured format.
  • Withdraw Consent: Withdraw your consent at any time where we rely on it to communicate with you.

To exercise any of these rights, please contact us directly at contact@trident-bim.com. We do not charge a fee to handle these requests and will respond within the legally mandated one-month timeframe.

8. Third-Party Links & Social Media Widgets

Our website includes links to external social media platforms and communication networks (including LinkedIn, Instagram, Facebook, X/Twitter, YouTube, Telegram, and WhatsApp). Clicking on those links or initiating chats via those platforms allows those third parties to collect or share data about you. We do not control these third-party ecosystems and strongly recommend reviewing their respective privacy policies.

9. Cookies and Tracking

We use minor, essential cookies to optimize website performance and basic web analytics. You can configure your internet browser to refuse all or some cookies, though doing so might cause certain parts of our portfolio site to load slower or behave unexpectedly.